Cancellation & Refund Policy

Q. What is the general return policy on CSC Products?
 
A. All products by CSC come under the non-returnable category. 
Q. What should I do if I receive a Defective item or not something which I ordered?
 
A. Under such circumstances you can inform us within the 14 days of receipt of the product.  You can inform us on by writing a mail on info@jaiingredients.in
Please follow the steps below for returning damaged, defective or wrong product:-
Please notify us within 14 days of receipt of the products and product should reach us within 10 days of sending the request.  
Product should be returned in original packaging along with original box, price tags and invoice. 
As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.
Please note that replacements are subject to availability of particular products.
Payment made by card will be refunded on the same bank account and an online transfer will be issued on the bank details shared by the customer for payment made by Cash on delivery.
Q. Are there any processing fees for replacements or returns?
A. The customer may be liable to pay a processing fee in case of returns or replacements of damaged products. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return and the request will be processed further after the payment for the processing fee has been processed.

Q. I need to return an item, how do I arrange for a pickup? 
 
A. You can Contact Us to initiate a return or replacement of a damaged product. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service.
Returns/refunds may not be applicable for orders delivered outside India.
Q. What are the modes of refund available after cancellation or return?
 
A.  For payment made by:
Debit/Credit or any other Card- We will refund in the same bank account.
Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer.
Q. In case of a refund, in how many days will the money be refunded?
A. The money will be refunded according to the guidelines above in 14 working days.
Q. In how many days will the product be delivered in the product replacement process?
A. The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.
Q. I have placed an order but due to some reason I need to cancel it. Can I do that?
A. If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working days
We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not.